# I don't know how to uhm download the app
**URL:** https://community.aseprite.org/t/i-dont-know-how-to-uhm-download-the-app/28763
**Category:** Help
**Created:** [September 5, 2026, 11:54am UTC](https://community.aseprite.org/t/i-dont-know-how-to-uhm-download-the-app/28763 "2026-09-05T11:54:36Z")
**Posts on this page:** 3
**Page:** 1
### Author:  [@Isuckatpixelart](https://community.aseprite.org/u/Isuckatpixelart)
#### Post date: [September 5, 2026, 11:54am UTC](https://community.aseprite.org/t/i-dont-know-how-to-uhm-download-the-app/28763/1 "2026-09-05T11:54:36Z")
so like I got the email after I paid, but I’d used a different email before making the payment to make an account and all, but the card was like linked to the email I’d put before, and then afterwards I opened the email link they sent me, everything seemed fine till then, since when it asked me for my email for the key, I lwk somehow went back to my other original acc I’d made, with the different email.. and when i like use the link from the email they sent me, it tells me “key not found” am I doomed…? someone pls help I’m kinda panicking about what’s happened to the $31 AUD I threw away for the app since I can’t figure out what’s going on \
### Author:  [@CrashTestJava](https://community.aseprite.org/u/CrashTestJava)
#### Post date: [September 5, 2026, 10:30pm UTC](https://community.aseprite.org/t/i-dont-know-how-to-uhm-download-the-app/28763/2 "2026-09-05T22:30:35Z")
You should probably contact support:
> **[Aseprite](https://www.aseprite.org/support/)**
>
> Animated sprite editor & pixel art tool
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### Author:  [@Isuckatpixelart](https://community.aseprite.org/u/Isuckatpixelart)
#### Post date: [September 6, 2026, 1:47am UTC](https://community.aseprite.org/t/i-dont-know-how-to-uhm-download-the-app/28763/3 "2026-09-06T01:47:08Z")
ok thank you so much bro 🙏