Hello! I bought Asperite from the website. After paying, I got the email “Asperite purchase” in which I should enter my email address to retrieve the key. When doing so, the website said “Key not found or already redeemed”.
The payment was successful. Also since I received the confirmation email, I also typed in the correct email address.
I contacted the support about this issue but they do not answer. What should I do?
Sorry for the inconvenience. I just responded the support ticket, and you should no longer have any trouble accessing the download links. Please let us know how it goes.
It appears you haven’t received the account activation email from aseprite.org -which is unusual- so we will need to look into what happened.
I noted that you have requested a password reset for your account on the community.aseprite.org forum. For the future readers: the Community forum account is separate from the aseprite.org account, which is used exclusively for accessing download links.
In any case, if the account activation email does not arrive after you have completed the purchase redemption process, go to Aseprite - User, select “Forgot password”, enter the email address used for the redemption, wait to receive the password reset email, and follow the provided instructions.