Hi everybody! We’ve updated the privacy policy just to indicate that we are using Zendesk for user support (so sending a user request through support@aseprite.org, Twitter, or Facebook) will store the conversation in Zendesk servers.
Our privacy policy: Aseprite - Privacy
And please post any question you have in the comments section or at privacy@igarastudio.com
Changes with previous version:
# Privacy Policy
-Last modified: May 22, 2018.
+Last modified: July 15, 2020.
This notice describes how Igara Studio S.A., or Igara for short,
collects and uses data about you.
@@ -153,9 +153,12 @@ in [Google Cloud Storage](https://cloud.google.com/storage/) coldline
in Europe Union.
When you send an e-mail to <a href="mailto:support@aseprite.org">support@aseprite.org</a>
-address (or any other @aseprite.org address),
+address, or <a href="mailto:support@igarastudio.com">support@igarastudio.com</a>,
+or a direct message to [@aseprite Twitter account](https://twitter.com/aseprite) or
+[Facebook Aseprite account](https://facebook.com/aseprite),
+[Zendesk](https://www.zendesk.com/) and
[Google G Suite](https://gsuite.google.com/)
-stores and handles the e-mail with their servers.
+stores and handles the e-mail communication with their servers.
Depending on which platform you have used to purchase Aseprite, your
data as a customer will be stored on the server of that specific
@@ -206,7 +209,7 @@ a link to download all of your activity in standard comma-separated
values format.
To get access to your personal information as a customer, you can
-contact Igara (<a href="mailto:privacy@aseprite.org">privacy@aseprite.org</a>)
+contact Igara (<a href="mailto:privacy@igarastudio.com">privacy@igarastudio.com</a>)
from the e-mail address that you have used to purchase Aseprite.
Generally most of your data as a customer is stored in third-party websites like
[Humble Bundle](https://www.humblebundle.com/), [itch.io](https://itch.io/),
@@ -233,7 +236,7 @@ edit posts, Igara will keep all versions of your posts. Forum
administrators can view old versions of posts, and optionally make
them visible to other forum visitors.
-In any case, you can contact Igara (<a href="mailto:privacy@aseprite.org">privacy@aseprite.org</a>)
+In any case, you can contact Igara ([privacy@igarastudio.com](mailto:privacy@igarastudio.com))
to erase all the data that Igara hosts about you on.
You will need to contact some other third parties (Humble
Bundle, itch.io, Gumroad, and Steam) depending on where your purchase
@@ -288,8 +291,13 @@ in the United States or Canada (e.g. Elastic Email).
* [Google Analytics](https://www.google.com/analytics/) (https://www.google.com/analytics/terms/):
Compiles visitor statistics on the website. You can opt
out of Google Analytics using a [browser extension](https://tools.google.com/dlpage/gaoptout).
+* [Zendesk](https://zendesk.com/) (https://www.zendesk.com/company/customers-partners/privacy-policy/):
+ Provides an interface/storage of support requests that are made via
+ [support@aseprite.org](mailto:support@aseprite.org),
+ [@aseprite Twitter account](https://twitter.com/aseprite), and
+ [Facebook Aseprite account](https://facebook.com/aseprite).
* [Google G Suite](https://gsuite.google.com/) (https://policies.google.com/privacy):
- Provides e-mail service for the @aseprite.org domain and data storage.
+ Provides e-mail service and data storage for aseprite.org and igarastudio.com domains.
* [Google Cloud Compute Engine](https://cloud.google.com/compute/) (https://policies.google.com/privacy):
Provides hosting for the website.
* [Google Cloud Storage](https://cloud.google.com/storage/) (https://policies.google.com/privacy):
@@ -323,12 +331,12 @@ Generally this should not apply to you.
You can send questions and complaints to:
-<a href="mailto:privacy@aseprite.org">privacy@aseprite.org</a>
+[privacy@igarastudio.com](privacy@igarastudio.com)
<a name="updates"></a>
## How can I find out about changes?
-This version of Igara's privacy policy took effect May 22, 2018.
+This version of Igara's privacy policy took effect July 15, 2020.
Igara will post the next version at https://www.aseprite.org/privacy/.
Igara may change how it announces changes in future versions.